Frequently asked questions

Rangmitti accepts UPI (PhonePe, Google Pay, Paytm or any UPI app) and cards, processed securely by Razorpay. Your payment is confirmed instantly and you get a confirmation email right away; we then dispatch from Bangalore within 2–4 working days.

Not yet — payment is currently by UPI at the time of ordering. COD is on our roadmap.

Every order gets a unique order number that travels with your UPI payment note. We match the payment to your order, confirm on your email before dispatch, and you can always message us on Instagram @rangmitti_ with your order number.

Delivery takes 4–8 days for most of India, and 2–4 days within Karnataka. Orders are dispatched from Bangalore within 2–4 working days via India Post tracked shipping, and made-to-order pieces need 2 extra days.

Shipping is free on orders above ₹1,499. Below that, the charge is calculated from the items in your order — weight, size and destination — starting at ₹79 for small pieces, ₹99–₹149 for medium orders, and ₹149–₹250+ for gift hampers and heavier packages. The exact amount is always shown at checkout before you pay.

Every order gets an India Post tracking number (AWB) the moment it ships. Track it from the Orders page in your account, where each stage — packed, in transit, out for delivery, delivered — appears on a live timeline.

Not yet — Rangmitti currently ships only within India. International shipping is on our roadmap; follow @rangmitti on Instagram for the announcement.

Lunite is Rangmitti's signature material — a lightweight, durable compound we shape by hand. It makes each piece light to hold and far more resistant to chips and cracks than ordinary decor, while keeping a soft matte, earthen finish.

Yes — everything in the Kids range uses non-toxic, lead-free clay and paints, and every kit is age-marked. We recommend adult supervision for children under the stated age.

Keep pieces dry, dust with a soft cloth, and store jewellery flat in the box provided. Avoid perfume, hairspray and prolonged sunlight. Every order ships with a care card specific to your piece.

Because it was made by hand, one piece at a time. Colour shading, petal curls and gold-leaf patterns vary between pieces — that variation is the signature of handmade craft, not a defect.

You can cancel any order before it's dispatched for a full refund — just email hello@rangmitti.in or message @rangmitti_ with your order number. Because our hampers are handmade and include edible items, we don't accept returns for change of mind. But if your order arrives damaged, broken or wrong, we replace it free or refund it fully — send photos within 48 hours of delivery. Refunds reach your original payment method via Razorpay in 5–7 working days. Full details are on our Refund & Cancellation Policy page.

Yes — select pieces offer personalisation like initials and colour choices (look for 'made to order'), which adds about 2 days. For fully custom commissions, write to hello@rangmitti.in with your idea.

Yes, we take bulk and wedding orders with 3–4 weeks' lead time depending on quantity. Email hello@rangmitti.in with your date, quantity and budget for a custom quote.