Refund & Cancellation Policy

Cancellations

You can cancel your order at any time before it is dispatched and receive a full refund. Email hello@rangmitti.in or message us on Instagram @rangmitti_ with your order number, and we'll confirm the cancellation and refund.

Once an order has been dispatched, it can no longer be cancelled — the damage and replacement terms below apply instead.

Returns

Because every Rangmitti hamper is handmade in small batches and includes edible items such as chocolates, we are unable to accept returns or exchanges for change of mind. This lets us keep every hamper fresh, hygienic and made to order.

This does not affect your protection if something arrives wrong or damaged — see below.

Damaged, broken or wrong items

If your order arrives damaged, broken, or is not what you ordered, we will replace it free of charge or issue a full refund. Please email photos of the item and packaging to hello@rangmitti.in within 48 hours of delivery so we can resolve it quickly.

We may ask a few questions to help us improve our packaging, but the resolution — replacement or refund — is always your choice.

Handmade variation

Every piece is shaped, painted and assembled by hand, so colour shading, patterns and small details vary from piece to piece. This natural variation is the signature of handmade craft and is not considered a defect or grounds for a refund.

How refunds are processed

Approved refunds are issued to your original payment method through our payment partner, Razorpay. Refunds typically reflect in your account within 5–7 working days, depending on your bank or UPI provider.

Contact

For any cancellation, refund or damage query, reach us at hello@rangmitti.in or on Instagram @rangmitti_ — we're a small studio in Bangalore and we read every message.